Domexa
Project-centric AI platform for service firms - turning client knowledge into secure, shareable bots that manage communication and context.
CLIENT
Domexa LLC
SERVICE PROVIDED
Design, Development, GTM
TIMELINE
4 Months
Domexa allows you to create customized shareable bots that are trained on your projects context and resources
Domexa is built for services businesses - legal teams, software consultancies, market-research firms - who live inside documents, email threads, and status updates. Inside Domexa, a team creates a project, adds the brief and all related materials (docs, drives, links, transcripts), and invites their client. Domexa then generates a branded, project-scoped bot that can answer questions, surface citations, summarize progress, and turn conversations into draft artifacts (emails, SoWs, research notes).
A project-bound knowledge engine continuously ingests and organizes materials, then serves them through a governed chat interface.
A governed, shareable knowledge engine that powers both team coordination and client-facing bots - always scoped to a single project.
Service firms need one source of truth that works two ways: internally for fast execution, and externally so clients can self-serve without risking leaks or confusion. In reality, context lives across drives and email, search misses nuance, and “just ask the PM” becomes the default. Meanwhile, giving clients raw access to internal tools is a non-starter for confidentiality and control.
Domexa solves this at the project boundary. Each project ingests its materials (uploads, connected drives, links), normalizes and chunks them, and builds a hybrid index (semantic + keyword) with a lightweight reranker tuned for long legal/requirements text. On top sits a governed chat layer that runs retrieval-augmented generation with inline citations, PII redaction, and configurable tone.
Crucially, Domexa publishes the same understanding through a client-ready bot: a branded, shareable interface with SSO, role-based access, domain allowlists, usage limits, and audit trails. Clients can ask “What’s included in phase 2?” or “How do the v3 terms differ?” and get grounded answers with links back to the source. When needed, the bot escalates to the account owner with the full transcript and context.
The system keeps itself current - scheduled recrawls refresh sources, unresolved questions feed a knowledge-gaps queue, and one-click fixes update the corpus. Indices, permissions, and tokens are isolated per project, so internal coordination gets faster, clients get immediate clarity, and cross-client bleed is impossible by design.
We executed two distinct tracks in parallel. An automator for acquisition and a platform for understanding and search. Then stitched them into a single experience powered by Azure AI Search.
We built Domexa along two coordinated tracks - a governed project memory and a shareable client bot - then fused them into one experience teams can trust and clients love.
Project Intake & Normalization (Platform) - Every engagement gets its own space. Teams add briefs, contracts, research, tickets, and links. Domexa standardizes formats, extracts structure, and keeps effective versions so answers reflect the latest source of truth.
Understanding & Retrieval (Platform) - Content is organized around purpose—scope, obligations, milestones, decisions—so questions like “what changed since v2?” or “what’s included in phase two?” return precise, cited results instead of generic summaries.
Shareable Client Bots (Experience) - The same understanding powers a branded, client-ready bot. Firms control tone, visibility, and who can ask what. Clients self-serve confidently with citations and can escalate to the account owner when needed.
Quality, Safety & Operations (Platform) - Hard project boundaries prevent cross-client bleed; PII/privileged info is protected by default. Resolution checks, deduplication, and usage guardrails keep answers consistent as teams and content grow.
Insight & Improvement (Platform) - Unanswered or low-confidence queries populate a “knowledge gaps” queue. One-click fixes update the corpus and immediately improve future answers—turning support friction into a steady content roadmap.
Seamless UX (Experience) - Fast, clear, and audit-friendly. Internal teams get shortcuts for drafts and status; clients get immediate clarity with links back to source. The platform keeps itself fresh in the background so people don’t have to.
While Domexa has not launched yet. We have high hopes for the product and are proud of the work we've done in partnership with the wonderful team at Domexa.
